01
Platform Foundation
- ServiceNow architecture and user interface
- Applications, modules, lists, forms and filters
- Tables, fields, dictionary and schema relationships
- Users, groups, roles and impersonation
FLAGSHIP PROGRAM
ServiceNow Administration & ITSM
Build a complete foundation in platform administration, development and practical ITSM delivery.
COMPLETE CURRICULUM
What you will
learn step by step.
02
Administration and Security
- Form and list configuration
- ACL fundamentals and role-based access
- Data policies and UI policies
- Notifications, templates and email properties
03
ServiceNow Development
- Client Scripts and GlideForm
- Business Rules and GlideRecord
- Script Includes and GlideAjax
- UI Actions, events and scheduled jobs
04
Core ITSM Processes
- Incident and Major Incident Management
- Problem and Known Error Management
- Change models, approvals and CAB
- Knowledge Management and Service Level Management
05
Request and Automation
- Service Catalog and Record Producers
- Variables, variable sets and catalog client scripts
- Flow Designer, subflows and approvals
- Assignments, decisions and notifications
06
Data and Delivery
- Import Sets and Transform Maps
- Update Sets and deployment practices
- Reports, dashboards and performance basics
- Practical project and scenario-based interviews