01
CMDB and CSDM Foundation
- CI classes, relationships and dependency views
- CSDM domains and service modelling
- Data ownership and CMDB governance
- Asset and CI lifecycle alignment
ADVANCED
ITOM & Trusted CMDB Masterclass
Understand how to discover infrastructure, build trusted CI data and connect technology to business services.
COMPLETE CURRICULUM
What you will
learn step by step.
02
MID Server and Discovery
- MID Server architecture, sizing and security
- Credentials, behaviours and schedules
- Discovery phases and ECC Queue
- Classifiers, probes, sensors and patterns
03
Infrastructure Discovery
- Windows and Linux discovery
- Network, SNMP and credential-less scanning
- Database, middleware and cloud discovery
- Troubleshooting failed discoveries
04
IRE and Data Quality
- Identification rules and payload processing
- Reconciliation and data source precedence
- Duplicate prevention and remediation
- CMDB Health completeness, correctness and compliance
05
Service Mapping
- Application services and entry points
- Top-down mapping and traffic-based discovery
- Pattern design and connection sections
- Service mapping troubleshooting and governance