01
HRSD Foundation
- HRSD architecture and personas
- HR profile, cases and COE data model
- HR criteria and sensitive data security
- HR groups, skills and assignment
SPECIALIST
ServiceNow HRSD
Design employee-focused HR services and case experiences on the ServiceNow platform.
COMPLETE CURRICULUM
What you will
learn step by step.
02
HR Services and Cases
- HR services and record producers
- Case templates, tasks and fulfilment
- Case routing, SLAs and notifications
- Knowledge and document management
03
Employee Experience
- Employee Center configuration
- Topic taxonomy and content
- Universal Request and employee interactions
- Surveys and experience measurement
04
Lifecycle Events
- Lifecycle event architecture
- Activity sets and activities
- Onboarding and offboarding journeys
- Integrations, testing and governance